At V Network we are committed to providing a service of exceptional quality. In the event you are not satisfied with your purchase, please contact V Network customer service prior to contacting your credit card company, this document explains our refund policy.

Refund Policy
V Network members’ request for a refund will be honored within 30 days of the purchase date for the following reasons only:

• Error made in Order Processing
• Wrong products shipped
• Wrong quantity shipped
• Incorrect registration number
• Duplication of product ordered

For your refund request consideration, you must send an email to support@tvipsi.com within 30 days from purchase date.
Please include the following information in the body of your email:

• Order Number
• Date the product was ordered
• Name of our product that you have purchased
• Quantity and other type of product identification
• Please describe the issue and/or reasons why you no longer want the product.

Upon receipt of your request, all eligible refunds will receive a credit within 7 to 10 business days. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge.
Please note that, except for the reasons listed above, V Network carries a no-refund policy on their software or products.

If you have any questions, concerns or comments, please call us at 1-866-921-9814